Refund policy

Refund & Cancellation Policy

Last Updated: August 2026

CentralPrep provides digital educational products, including downloadable study materials, notes, question banks, mock tests, and other digital resources.

Digital Products

Due to the nature of digital products, orders are generally non-refundable and non-returnable once the digital product has been delivered, downloaded, accessed, or made available to the customer.

Customers are requested to carefully review the product description, syllabus coverage, contents, language, format, compatibility, and other relevant details before completing a purchase.

Duplicate or Incorrect Payments

If you are charged more than once for the same order due to a technical or payment-processing issue, please contact us. After verification, eligible duplicate payments will be refunded.

Technical Issues

If you successfully complete payment but do not receive access to the purchased product, please contact our support team.

We will first attempt to resolve the issue by restoring or providing access to the purchased material.

A refund may be considered where:

  • Payment was successfully received but the purchased digital product cannot be delivered due to a verified technical issue attributable to CentralPrep; or

  • A duplicate payment has been verified.

Change of Mind

Refunds will not normally be provided because a customer:

  • Changes their mind after purchase

  • No longer wishes to prepare for the examination

  • Purchases the wrong product without reviewing the product description

  • Does not use or download the purchased material

  • Finds similar material elsewhere

  • Is dissatisfied solely because of personal expectations not stated in the product description

Examination Changes

CentralPrep does not control examination dates, vacancies, syllabus changes, postponements, cancellations, eligibility rules, recruitment decisions, or notifications issued by examination authorities.

Such changes do not automatically make a digital product eligible for a refund.

Refund Processing

Where a refund is approved, it will be processed through the original payment method. The time required for the amount to appear in the customer's account may depend on the payment provider or bank.

Contact

For payment, access, or refund-related assistance:

CentralPrep
Guwahati, Assam – 781035
Email: support@centralprep.in
Support: Live Chat Support