Shipping & Delivery Policy

Last Updated: August 2026

CentralPrep provides digital educational products, including study notes, question banks, mock tests, current affairs materials, and other digital learning resources.

No Physical Shipping

All products available on CentralPrep are digital products.

We do not ship any physical books, printed study materials, or other physical products. Therefore, no shipping charges are applicable to our digital products.

Digital Delivery

After successful payment, the purchased digital product will be delivered electronically or made available for access through the email address or account details provided during checkout.

Depending on the product, delivery may be provided through:

• Email

• Download link

• Customer account/dashboard

• Digital access link

• Other electronic delivery methods specified on the product page

Delivery Time

Digital products are generally delivered immediately or within a short period after successful payment confirmation.

In case of a technical delay, customers may contact our support team and we will make reasonable efforts to provide access as soon as possible.

Incorrect Email or Contact Details

Customers are responsible for providing accurate email addresses and contact information during checkout.

CentralPrep will not be responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

If you have entered incorrect information, please contact us as soon as possible.

Payment Successful but Product Not Received

If your payment has been successfully completed but you have not received your digital product or access details, please contact us.

Our support team will verify the transaction and assist you with accessing the purchased product.

Download and Access Issues

Customers are responsible for having a compatible device, internet connection, browser, and appropriate software required to access digital materials.

If you experience a genuine technical issue with accessing a purchased product, please contact our support team for assistance.

Delivery Confirmation

The delivery of a digital product may be considered complete when the product, download link, access credentials, or access instructions have been successfully sent to the customer's registered email address or made available through the customer's account.

Contact Us

For any delivery or access-related assistance:

CentralPrep
Guwahati, Assam – 781035
Email: support@centralprep.in
Support: Live Chat Support